Outset medical careers professional#

Represents Customer Experience interests on cross functional project teams as needed.

Outset medical careers professional#

Fosters positive customer relations by responding to complaints/inquires in a cooperative, supportive, and professional and efficient manner.

Operates within acceptable parameters and call handling expectations.

Maintains a knowledge base of the products and services available to the customer.

Maintains documentation and detailed reporting via electronic format in.

Follows up on problems, identifies recurring issues, process status, and follow through with customer.

Maintains problem ownership & accountability until issues are resolved or handed off to other department.

Maintains open communication with local support teams to ensure problem resolution and customer satisfaction.

Consults with Outset support staff as required and apply technical knowledge to diagnose problems.

Provides level one technical and clinical support to customers and field personnel including Sales and Service either remote or in a Call Center environment.

Your ability to understand their clinical environment and your technical working knowledge of our device will be paramount to your success. You’ll be expected to be able to speak the customer language and coach the customer through any needed troubleshooting steps. You will leverage all of the tools available to you to solve customer challenges in real time, enabling treatments to continue and mitigating the need to dispatch Outset Field Service teams. You are the first line of defense for our field and will be expected to be both clinical and technical experts. You will work with the Outset Field Service Engineering team to deliver solutions to our customers. You will be the main point of contact for customer issues post-sales and will be the primary problem solver for any issues that customers may encounter. You will be working closely with Field Service Engineering, Clinical Field Specialists, Sales, Engineering, Finance and Logistics.

Prior experience troubleshooting technical products in person or via telephone is crucial, as are strong computer skills. You must understand and ahere to processes while making recommendations to improve overall team efficiency and provide a superior level of customer support to drive increased satisfaction. Along the way, you will be expected to accurately document all issues via our database. You will be expected to drive resolutions to customer challenges and drive the escalation of any issues you are unable to resolve yourself. You will be responsible for ensuring that these various groups feel valued by Outset by understanding the customer’s needs and their environment to provide technical and clinical support for all Outset products. This position will serve as the primary point of contact for existing Outset customers and our field, including clinical users, hospital based users, home users and caregivers, and Outset field based personnel. The integration of water purification and on-demand dialysate production enables Tablo to serve as a dialysis clinic on wheels, with 2-way wireless data transmission and a proprietary data analytics platform powering a new holistic approach to dialysis care. Tablo serves as a single enterprise solution that can be utilized across the continuum of care, allowing dialysis to be delivered anytime, anywhere and by anyone. The Tablo Hemodialysis System, FDA cleared for use from the hospital to the home, represents a significant technological advancement that transforms the dialysis experience for patients and operationally simplifies it for providers. Outset is a medical technology company pioneering a first-of-its-kind technology to reduce the cost and complexity of dialysis.